Shipping Policy

Effective Date: 7/18/2024

At West Coast Casual, we strive to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy to understand how we handle orders, shipping times, and costs.

1. Order Processing Time

  • Standard Processing: Orders are typically processed within 1-2 business days (Monday-Friday) after purchase. During peak seasons or promotions, processing times may be extended.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. You will receive a second email with tracking information once your order has shipped.

2. Shipping Methods and Delivery Times

  • Standard Shipping: Delivery within 2-5 business days after your order has been processed.

3. Shipping Costs

  • Standard Shipping: Free

Shipping costs are calculated at checkout based on the shipping method selected and the destination of the order.

4. International Shipping

  • We currently ship to select international destinations. International shipping times and costs vary by location and will be calculated at checkout.
  • Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. West Coast Casual is not responsible for these additional charges.

5. Tracking Your Order

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status and location of your shipment.
  • If you do not receive a tracking number or have any issues with tracking your order, please contact our customer service team at support@westcoastcasual.club.

6. Shipping Address

  • Please ensure that your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If you realize that you have entered an incorrect shipping address, please contact us immediately at support@westcoastcasual.club. We will do our best to update the address before the order is shipped, but we cannot guarantee changes can be made.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service team at support@westcoastcasual.club as soon as possible. We will work with the shipping carrier to resolve the issue and ensure you receive your order.
  • For damaged items, please provide photos of the damaged packaging and product to expedite the resolution process.

8. Delays

  • While we strive to ensure timely delivery, there may be delays beyond our control, such as those caused by weather conditions, shipping carrier delays, or customs processing for international orders. We appreciate your patience in such situations.

9. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at:

West Coast Casual
[Insert Address]
Email: [Insert Email Address]
Phone: [Insert Phone Number]

Thank you for shopping with West Coast Casual. We appreciate your business and are committed to providing you with the best possible shopping experience.